Returns Page

How to return a product?

If you want to return a product, write to us at info@padellocus.com. Include your order number, name, the product you want to return and a short reason for the return.

Return conditions

The returned product must be unused, clean, undamaged and in its original packaging. All labels, accessories and packaging parts must still be included if they came with the product.

• The product must be unused – used products usually cannot be returned
• The original packaging must be kept – packaging helps protect the product during return shipping
• Add order information – the order number helps us process the return faster
• Contact us before sending – this allows us to give you exact instructions

When may a return not be possible?

A return may not be possible if the product has been used, damaged, dirty, is missing its original packaging or if its condition does not allow the product to be sold again. For example, shoes must only be tried on a clean surface and rackets must not have been used in play.

Product exchange

If you want to exchange a product for another size, model or product, write to us. Where possible, we will help find a suitable solution. Exchange depends on whether the desired product is in stock.

Sending the return

After contacting us, we will send you instructions on where and how to return the product. The return shipping cost is usually paid by the customer, except when the product was defective or the wrong item was sent.

Refunds

Once the return has been received and the condition of the product has been checked, we will refund the money to the same payment method that was used for the purchase. The refund time depends on the payment method and bank.

Defective or wrong product

If you received the wrong product or the product has a defect, contact us as soon as possible at info@padellocus.com. If possible, include photos of the product, packaging and your order number so we can solve the situation faster.

Questions about returns

If you are not sure whether your product can be returned or exchanged, write to us before sending the product. This helps avoid confusion and allows us to find a faster solution.

Contact: info@padellocus.com