Returns Page

Returns at Padel Locus

Returns at Padel Locus are handled clearly and fairly. This page explains how product returns, exchanges, refunds, wrong products and damaged products are handled when you order padel equipment from our online store.

Return conditions

A returned product should be unused, clean, undamaged and in its original packaging. The product should be returned with all original labels, accessories and packaging parts where applicable.

Please check the product carefully before using it. If the product has been used, damaged or returned without original packaging, the return may not be accepted or the refund amount may be reduced.

Supported EU returns

Padel Locus accepts return requests from Estonia and supported EU delivery countries. This means customers from supported EU countries can contact us about returning or exchanging eligible products bought from the Padel Locus online store.

Cyprus and Malta are not currently included in the supported delivery country list. Because our delivery and return process follows the supported country list, customers should check the current delivery information before placing an order.

You can see the current supported countries, ISO codes and estimated delivery times on our delivery information page.

How to start a return

Before sending a product back, please contact Padel Locus by e-mail. This helps us check your order and give you the correct return instructions.

Contact us at info@padellocus.com and include the following information:

• Order number
• Your name
• E-mail address used for the order
• Product you want to return
• Reason for the return or exchange

Exchanges

If you ordered the wrong size, model or product, contact us as soon as possible. Exchanges may be possible if the product is unused, undamaged, in original packaging and the replacement product is available.

If the replacement product is not available, we will let you know what options are possible.

Wrong or damaged product

If you received the wrong product or the product arrived damaged, contact us before returning it. Please include your order number and clear photos of the product, packaging and any visible damage.

This helps us review the issue faster and choose the correct solution.

Refunds

Refunds are processed after the returned product has been received and checked. The refund depends on the condition of the returned product and whether it meets the return conditions.

Refunds are usually made to the same payment method used for the original order, unless another solution is agreed.

Return shipping cost

Return shipping cost is paid by the client. The customer is responsible for covering the cost of sending the product back to Padel Locus, unless another solution has been agreed with us in writing.

Return shipping instructions are provided after you contact us. Please do not send a product back before receiving return instructions from Padel Locus.

Return shipping cost may depend on the destination country, parcel size and selected shipping method.

Delivery and return information

Orders are shipped from Estonia to Estonia and supported EU countries. Delivery price, available shipping method and estimated delivery time are shown before payment.

For delivery countries, ISO codes, delivery times and delivery discount details, visit the delivery information page.

Products that should be checked carefully

Some products, such as shoes, clothing or grip-related accessories, should be checked carefully before use. Please make sure the size, model and product condition are correct before using the product during training or play.

For products with size or variation choices, always check that the selected option matches your order before removing labels or packaging.

Customer support

If you have a question about returns, exchanges, delivery or your order, contact us before sending anything back.

Contact: info@padellocus.com

You can also use the contact page or read our FAQ page.

Continue shopping

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