Privacy policy

1. General information

This privacy policy describes how Padel Locus processes the personal data of visitors and customers of the padellocus.com website.

By using our website or placing an order, you agree to the data processing principles described in this privacy policy.

2. Data controller

The data controller of personal data is Padel Locus.

If you have questions about the processing of your personal data, contact us:

• Website: https://padellocus.com/
• E-mail: info@padellocus.com

3. What personal data do we collect?

We may collect the following personal data:

• first name and last name;
• e-mail address;
• phone number;
• delivery address and billing address;
• order details and purchase history;
• payment-related data;
• technical data related to website use, such as IP address, browser type and cookie information;
• the content of customer communication, if you contact us.

4. Why do we use personal data?

Personal data is used for the following purposes:

• to receive and process orders;
• to deliver goods;
• to process payments;
• to provide customer support;
• to prepare invoices and accounting documents;
• to improve the operation of the website;
• to prevent fraud and misuse;
• to fulfil legal obligations.

5. Legal basis for processing data

We process personal data only when there is a legal basis for doing so. The main legal bases are:

• Performance of a contract – for example, processing an order and delivering goods.
• Legal obligation – for example, keeping accounting records.
• Legitimate interest – for example, ensuring website security and improving customer service.
• Consent – for example, for the use of cookies or marketing messages when consent is required.

6. Payment data

Payments are processed through secure payment service providers. Padel Locus does not store your full bank card details.

When making a payment, your data may be processed by payment service providers according to their own terms and privacy policies.

7. Delivery and logistics

To deliver an order, we forward the necessary data to the transport or parcel service provider. This usually includes name, phone number, e-mail address and delivery address.

8. Cookies

Our website may use cookies to ensure the operation of the website, improve user experience, analyse traffic and support marketing activities.

Cookies may be necessary, for example, for the shopping cart, login, language selection and secure operation of the website.

If analytics or marketing cookies are used on the website, user consent is requested where necessary.

9. Sharing data with third parties

We do not sell or rent your personal data to third parties.

We may share data only when it is necessary to provide the service or fulfil a legal obligation. Such parties may include:

• payment service providers;
• transport and parcel service providers;
• web hosting and IT service providers;
• accounting and legal advisors;
• analytics and marketing service providers, if there is a basis for using them.

10. How long do we store data?

We store personal data only for as long as necessary to fulfil the purpose or a legal obligation.

• Order and customer data is stored for as long as necessary to fulfil the order and manage customer communication.
• Accounting documents are stored for the period required by law.
• Marketing data is stored until consent is withdrawn.
• Technical logs are stored for a reasonable period to ensure security and website functionality.

11. Data security

We apply reasonable technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure or destruction.

However, it should be understood that no data transmission over the internet is completely risk-free.

12. User rights

You have the right to:

• ask what personal data is processed about you;
• request correction of data;
• request deletion of data where legally possible;
• restrict data processing;
• object to data processing;
• request data portability;
• withdraw consent if processing is based on consent.

To exercise your rights, contact us by e-mail.

13. Marketing messages

We send marketing messages only if you have given consent or if the law allows such communication within an existing customer relationship.

You can unsubscribe from marketing messages at any time by using the unsubscribe link in the message or by contacting us.

14. Contact forms and customer communication

If you contact us through a contact form, e-mail or another communication channel, we use the data you provide to answer your request and manage customer communication.

15. Minors

Our website and online store are not directed at children. If we become aware that we have collected a child’s personal data without a legal basis, we will delete that data within a reasonable time.

16. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

17. Changes to the privacy policy

Padel Locus may update this privacy policy from time to time. The latest version is always published on this page.

18. Contact

If you have questions about this privacy policy or the processing of personal data, contact us:

E-mail: info@padellocus.com
Website: https://padellocus.com/