No products in the cart.
Padel shop FAQ
Padel shop FAQ answers common questions about ordering padel rackets, shoes, balls, bags, clothing and accessories from Padel Locus.
Here you can find information about EU delivery, shipping times, delivery discounts, payments, returns and customer support.
Padel shop FAQ
Padel shop FAQ helps customers find clear answers before placing an order at Padel Locus. This page explains ordering, delivery, shipping times, returns, payments and basic product questions related to padel rackets, shoes, balls, bags, clothing and accessories.
FAQ about ordering padel equipment
Padel Locus is an Estonia-based online padel store. Customers can browse products, add items to the cart and complete the order through checkout. Before payment, the cart or checkout shows the available delivery method, delivery price and order total.
Ordering questions
How do I place an order?
Choose the products you want, add them to the cart and continue to checkout. Before payment, check your products, delivery details and final order total.
Can I change my order after payment?
Contact us as soon as possible. Changes may not be possible if the order has already been packed or dispatched.
Where can I ask a question about a product?
You can contact us by e-mail at info@padellocus.com or through the contact page.
FAQ about EU delivery
Orders are shipped from Estonia. Padel Locus delivers to Estonia and supported EU countries. The available shipping method, delivery price and estimated delivery time are shown in the cart or checkout before payment.
Supported countries, ISO codes and estimated delivery times are listed on the delivery information page.
Delivery questions
Does Padel Locus offer EU delivery?
Yes. Padel Locus ships orders from Estonia to supported EU countries.
Does Padel Locus deliver to every EU country?
No. Padel Locus delivers to supported EU countries. Cyprus and Malta are not currently included in the supported delivery country list.
Where are orders shipped from?
Orders are shipped from Estonia.
How long does delivery take?
Delivery time depends on the destination and delivery method. Estimated delivery times are shown on the delivery information page and in checkout where available.
Will I receive tracking information?
Tracking information is sent by e-mail after dispatch if tracking is available for the selected delivery method.
FAQ about delivery price and discounts
The exact delivery price depends on the destination, delivery method, parcel size and cart value. Padel Locus uses a delivery discount system where every €15 in the cart gives €1 off the delivery price.
Delivery price questions
How can I see the delivery price?
The exact delivery price is shown in the cart or checkout before payment.
How does the delivery discount work?
Every €15 in your cart gives you €1 off the delivery price. For example, a €150 cart gives a €10 delivery discount.
Can delivery become free?
Yes. If the delivery discount is equal to or higher than the delivery price for your destination, delivery becomes free.
FAQ about returns and exchanges
Customers can contact Padel Locus about returns and exchanges. Returned products must meet the return conditions and should be unused, clean, undamaged and in original packaging.
More information is available on the returns page.
Returns questions
Can I return a product?
You can contact us about returns and exchanges. The product must meet the return conditions.
What condition must the returned product be in?
The product should be unused, clean, undamaged and in original packaging.
How do I start a return?
Contact us by e-mail at info@padellocus.com and include your order number, name and the product you want to return.
FAQ about payments
Payment is completed through the available payment methods shown during checkout. The final order total is shown before payment.
Payment questions
When is my order confirmed?
The order is confirmed when the checkout process has been completed successfully and payment has been received or approved.
Can I see the final price before payment?
Yes. The cart or checkout shows the product price, delivery price and order total before payment.
FAQ about padel products
Padel Locus offers padel rackets, shoes, balls, bags, clothing and accessories. Product pages include information about the product name, brand, price and available options.
- Rackets – for beginners, regular players and advanced players
- Shoes – for grip, support and movement on court
- Balls – for training and match play
- Bags – for rackets, shoes and other equipment
- Accessories – grips, overgrips, protectors and practical items
Product questions
What products can I buy from Padel Locus?
You can buy padel rackets, padel shoes, balls, bags, clothing, grips, overgrips, racket protectors and other accessories.
How do I choose my first padel racket?
Beginners usually benefit from a lighter racket with easier control. You can read our beginner guide for more help.
Where can I learn more about beginner equipment?
Read our beginner equipment guide.
Helpful Padel Locus pages
These pages can help you choose products, check delivery information or contact customer support before placing an order.
Contact Padel Locus
If you cannot find the answer you need, contact Padel Locus before placing your order. Include the product name or order number when relevant, so we can help you faster.
Contact: info@padellocus.com
Padellocus.com
Our physical store is located in the Cool Padel hall. Akadeemia tee 47, Tallinn.
Entrance with door code 1199#.
Store opening hours:
Tue, Wed, Thu, Fri - 4:00 PM-7:00 PM
Sat, Sun - Closed
Mon - Closed
Information
Tomand OÜ
Tel.: +372 58 23 76 76
Email: info@padellocus.com
Reg. code: 16531308
Address: Akadeemia tee 47, 12601 (in Cool Padel hall), Tallinn, Estonia
Padellocus 2025 | All rights reserved | Website by Digituul