The owner of the webshop Padellocus.com (hereinafter referred to as the Webshop) is OÜ Tomand (registration code 16531308),
, located in Estonia, Harju County, Tallinn, Mustamäe district, Laki tn 15, 12915).
Validity of the sales contract, commercial and price information
The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the Online Shop are indicated with the products. The price is subject to a delivery charge.
The delivery charge depends on the location of the purchaser and the delivery method.
The delivery charge is displayed to the purchaser when placing the order.
Information about the goods is provided directly with the goods in the Online Shop.
Placing an order
To order, you must add the products you want to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee is then displayed on the screen, which can be paid by bank transfer or other payment method. The contract will enter into force as soon as the amount due is credited to the Online Shop’s bank account.
If the goods ordered cannot be delivered due to expiry of the goods or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded, normally within 1-2 working days. Depending on the method of payment, it may take up to 7 working days to receive the payment.
Delivery to
Goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland.
The shipping costs are borne by the buyer and the corresponding price information is displayed with the shipping method.
Shipments within Estonia usually arrive at the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. Outside Estonia, delivery shall take place within 14 calendar days.
In exceptional cases, the right to deliver the goods within up to 30 calendar days shall apply.
If the Online Shop has informed the buyer on the website or in the order confirmation of delivery problems and a deadline exceeding 30 calendar days, the deadline published by the Online Shop shall apply.
Right of withdrawal
After receipt of the order, the purchaser has the right to withdraw from the contract concluded in the e-shop within 14 days [depending on the products, the purchaser may not have the right to withdraw, the relevant products and services must be listed in such a case and must meet the conditions listed in § 53(4) of the Law of Obligations Act].
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.
In order to return the goods, you must submit a withdrawal form, the form of which can be found here: withdrawal form, and send it to the e-mail address no later than 14 days after receipt of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective).
The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within the above period.
Upon receipt of the returned goods, the online shop will return to the buyer immediately, but not later than 14 days after receipt of the withdrawal, all payments received from the buyer under the contract.
The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.
Right to lodge a complaint
The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. During this first year after the delivery of the goods to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the Webshop to rebut this presumption.
In the event of a defect, the purchaser has the right to contact the Webshop within two months at the latest, by sending an e-mail to info@padellocus.com or by calling +372 58237676.
The Webshop is not liable for defects that have occurred after the delivery of the goods due to the action or inaction of the consumer (incorrect use, accident, etc.) or in the case of normal wear and tear caused by normal use of the item.
If the goods purchased from the Webshop have defects for which the Webshop is liable, the Webshop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will refund the buyer all the fees paid under the sales contract.
The Webshop will respond to the complaint lodged by the consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
NOTE: This point may be part of the terms of sale or on a separate page (in the latter case, you will also be asked for separate consent to accept these terms, e.g. in the shopping cart).
Padellocus.com
Our physical store is located in the Cool Padel hall. Akadeemia tee 47, Tallinn.
Entrance with door code 1199#.
Store opening hours:
Tue, Wed, Thu, Fri - 12:00 PM-7:00 PM
Sat, Sun - 11:00 AM-5:00 PM
Mon - Closed
Information
Tomand OÜ
Tel.: +372 58 23 76 76
Email: info@padellocus.com
Reg. code: 16531308
Address: Akadeemia tee 47, 12601 (in Cool Padel hall), Tallinn, Estonia