FAQ

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FAQ

Padel is a fast and fun racket sport that combines elements of tennis and squash. Our online store offers a wide range of padel equipment, including:

  • Padel rackets
  • Padel balls
  • Sports clothing and footwear
  • Additional accessories (e.g., grips, training equipment)

To place an order:

  • Select the products you want and add them to your shopping cart.
  • Fill in the required contact and delivery address details.
  • Choose a suitable payment method and confirm your order. After confirmation, you will receive an email with your order number and further instructions.

In our online store, you can pay via:

  • Bank link
  • Credit or debit card
  • E-wallets (if available). Detailed information on payment methods will be shown during the checkout process.
  • Orders are usually shipped within 1–3 business days after order confirmation.
  • Delivery time depends on your location and the chosen shipping method.
  • We will notify you regarding shipment tracking and any possible delays.
  • If a product is defective or does not meet your expectations, you can request a return or exchange within 14 days of receiving the product.
  • The product must be unused and in its original packaging.
  • To start the return or exchange process, please contact customer support.

You can reach customer support:

  • By phone: +372 58 23 76 76
  • By email: info@padellocus.ee
    Our customer support operates on business days and will respond as soon as possible.

We process personal data in accordance with applicable legislation (including GDPR).

  • Data is stored on secure servers within the European Union or the European Economic Area.
  • We implement necessary technical and organizational measures, such as HTTPS connections, data encryption, and restricted access for authorized employees.
  • More detailed information can be found in our Privacy Policy.

Yes, most of our products come with a manufacturer’s warranty. The duration and terms of the warranty are in the product descriptions, and you can get more information from our customer support if needed.

After confirming your order, you will receive a confirmation email containing the order number and a tracking link (if available). You can also view your order status by logging into your account on the website.

If a delivery delay occurs:

  • We will notify you immediately and offer alternatives (such as a replacement order or a refund).
  • Our goal is to ensure fast and reliable delivery and to resolve any issues in cooperation with the customer.

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