{"id":9000,"date":"2025-12-09T12:23:43","date_gmt":"2025-12-09T10:23:43","guid":{"rendered":"https:\/\/padellocus.com\/returns-page\/"},"modified":"2026-09-02T18:31:41","modified_gmt":"2026-09-02T15:31:41","slug":"returns-page","status":"publish","type":"page","link":"https:\/\/padellocus.com\/en\/returns-page\/","title":{"rendered":"Returns Page"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9000\" class=\"elementor elementor-9000 elementor-4341\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c5cd06 e-con-full e-flex kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-root-container elementor-top-section e-con e-parent\" data-id=\"6c5cd06\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0b3082 kitify-breadcrumbs-page-title-yes kitify-breadcrumbs-align-center elementor-widget kitify elementor-kitify-breadcrumbs\" data-id=\"b0b3082\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"kitify-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"kitify-breadcrumbs\">\n\t\t<div class=\"kitify-breadcrumbs__content\">\n\t\t<div class=\"kitify-breadcrumbs__wrap\"><div class=\"kitify-breadcrumbs__item\"><a href=\"https:\/\/padellocus.com\/en\/\" class=\"kitify-breadcrumbs__item-link is-home\" rel=\"home\" title=\"Home\">Home<\/a><\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4d4344 e-flex e-con-boxed kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-root-container elementor-top-section e-con e-parent\" data-id=\"e4d4344\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69311bc elementor-widget elementor-widget-text-editor\" data-id=\"69311bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"max-width:900px;margin:30px auto;padding:0 15px;color:#111;line-height:1.85\">\n\n  <section style=\"margin-bottom:28px;text-align:center\">\n    <h2 style=\"margin-bottom:12px\">Returns and product exchanges<\/h2>\n\n    <p style=\"margin-bottom:12px\">\n      Returns at Padel Locus are handled according to our return conditions. Customers can contact us about product returns, exchanges, wrong items or damaged products.\n    <\/p>\n\n    <p style=\"margin:0\">\n      Returns are available for orders from Estonia and supported EU countries. Before sending a product back, please contact us and include your order number.\n    <\/p>\n  <\/section>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5362440 e-flex e-con-boxed kitify-col-width-auto-no ignore-docs-style-no kitify-disable-relative-no e-root-container elementor-top-section e-con e-parent\" data-id=\"5362440\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75ddc44 elementor-widget elementor-widget-text-editor\" data-id=\"75ddc44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"max-width:900px; margin:30px auto; padding:0 15px; color:#111; line-height:1.8; text-align:center;\">\n\n  <h2>Returns at Padel Locus<\/h2>\n  <p>\n    Returns at Padel Locus are handled clearly and fairly. This page explains how product returns, exchanges, refunds, wrong products and damaged products are handled when you order padel equipment from our online store.\n  <\/p>\n\n  <h2>Return conditions<\/h2>\n  <p>\n    A returned product should be unused, clean, undamaged and in its original packaging. The product should be returned with all original labels, accessories and packaging parts where applicable.\n  <\/p>\n\n  <p>\n    Please check the product carefully before using it. If the product has been used, damaged or returned without original packaging, the return may not be accepted or the refund amount may be reduced.\n  <\/p>\n\n  <h2>Supported EU returns<\/h2>\n  <p>\n    Padel Locus accepts return requests from Estonia and supported EU delivery countries. This means customers from supported EU countries can contact us about returning or exchanging eligible products bought from the Padel Locus online store.\n  <\/p>\n\n  <p>\n    Cyprus and Malta are not currently included in the supported delivery country list. Because our delivery and return process follows the supported country list, customers should check the current delivery information before placing an order.\n  <\/p>\n\n  <p>\n    You can see the current supported countries, ISO codes and estimated delivery times on our <strong><a href=\"https:\/\/padellocus.com\/en\/delivery\/\" title=\"EU delivery countries and delivery times\">delivery information page<\/a><\/strong>.\n  <\/p>\n\n  <h2>How to start a return<\/h2>\n  <p>\n    Before sending a product back, please contact Padel Locus by e-mail. This helps us check your order and give you the correct return instructions.\n  <\/p>\n\n  <p>\n    Contact us at <strong><a href=\"mailto:info@padellocus.com\">info@padellocus.com<\/a><\/strong> and include the following information:\n  <\/p>\n\n  <ul style=\"display:inline-block; text-align:left; margin:0 auto 20px;\">\n    <li>Order number<\/li>\n    <li>Your name<\/li>\n    <li>E-mail address used for the order<\/li>\n    <li>Product you want to return<\/li>\n    <li>Reason for the return or exchange<\/li>\n  <\/ul>\n\n  <h2>Exchanges<\/h2>\n  <p>\n    If you ordered the wrong size, model or product, contact us as soon as possible. Exchanges may be possible if the product is unused, undamaged, in original packaging and the replacement product is available.\n  <\/p>\n\n  <p>\n    If the replacement product is not available, we will let you know what options are possible.\n  <\/p>\n\n  <h2>Wrong or damaged product<\/h2>\n  <p>\n    If you received the wrong product or the product arrived damaged, contact us before returning it. Please include your order number and clear photos of the product, packaging and any visible damage.\n  <\/p>\n\n  <p>\n    This helps us review the issue faster and choose the correct solution.\n  <\/p>\n\n  <h2>Refunds<\/h2>\n  <p>\n    Refunds are processed after the returned product has been received and checked. The refund depends on the condition of the returned product and whether it meets the return conditions.\n  <\/p>\n\n  <p>\n    Refunds are usually made to the same payment method used for the original order, unless another solution is agreed.\n  <\/p>\n\n  <h2>Return shipping cost<\/h2>\n  <p>\n    Return shipping cost is paid by the client. The customer is responsible for covering the cost of sending the product back to Padel Locus, unless another solution has been agreed with us in writing.\n  <\/p>\n\n  <p>\n    Return shipping instructions are provided after you contact us. Please do not send a product back before receiving return instructions from Padel Locus.\n  <\/p>\n\n  <p>\n    Return shipping cost may depend on the destination country, parcel size and selected shipping method.\n  <\/p>\n\n  <h2>Delivery and return information<\/h2>\n  <p>\n    Orders are shipped from Estonia to Estonia and supported EU countries. Delivery price, available shipping method and estimated delivery time are shown before payment.\n  <\/p>\n\n  <p>\n    For delivery countries, ISO codes, delivery times and delivery discount details, visit the <strong><a href=\"https:\/\/padellocus.com\/en\/delivery\/\" title=\"EU delivery and delivery times\">delivery information page<\/a><\/strong>.\n  <\/p>\n\n  <h2>Products that should be checked carefully<\/h2>\n  <p>\n    Some products, such as shoes, clothing or grip-related accessories, should be checked carefully before use. Please make sure the size, model and product condition are correct before using the product during training or play.\n  <\/p>\n\n  <p>\n    For products with size or variation choices, always check that the selected option matches your order before removing labels or packaging.\n  <\/p>\n\n  <h2>Customer support<\/h2>\n  <p>\n    If you have a question about returns, exchanges, delivery or your order, contact us before sending anything back.\n  <\/p>\n\n  <p>\n    Contact: <strong><a href=\"mailto:info@padellocus.com\">info@padellocus.com<\/a><\/strong>\n  <\/p>\n\n  <p>\n    You can also use the <strong><a href=\"https:\/\/padellocus.com\/en\/contact\/\" title=\"Contact Padel Locus\">contact page<\/a><\/strong> or read our <strong><a href=\"https:\/\/padellocus.com\/en\/faq\/\" title=\"Frequently asked questions\">FAQ page<\/a><\/strong>.\n  <\/p>\n\n  <h2>Continue shopping<\/h2>\n  <p>\n    Browse the <strong><a href=\"https:\/\/padellocus.com\/en\/shop\/\" title=\"Padel equipment selection\">product selection<\/a><\/strong>, view <strong><a href=\"https:\/\/padellocus.com\/en\/product-category\/padel-rackets\/\" title=\"Padel rackets\">padel rackets<\/a><\/strong>, check <strong><a href=\"https:\/\/padellocus.com\/en\/product-category\/shoes\/\" title=\"Padel shoes\">padel shoes<\/a><\/strong> or see useful <strong><a href=\"https:\/\/padellocus.com\/en\/product-category\/accessories\/\" title=\"Padel accessories\">padel accessories<\/a><\/strong>.\n  <\/p>\n\n  <div style=\"margin-top:30px; padding:20px; background:#f8f8f8; border-radius:12px;\">\n    <h2 style=\"margin-top:0;\">Frequently asked questions<\/h2>\n\n    <div style=\"margin-bottom:15px;\">\n      <strong>Can I return a product?<\/strong>\n      <p style=\"margin:5px 0 0;\">\n        You can contact Padel Locus about returns and exchanges. The product must meet the return conditions.\n      <\/p>\n    <\/div>\n\n    <div style=\"margin-bottom:15px;\">\n      <strong>Do you accept returns from supported EU countries?<\/strong>\n      <p style=\"margin:5px 0 0;\">\n        Yes. Return requests are accepted from Estonia and supported EU delivery countries.\n      <\/p>\n    <\/div>\n\n    <div style=\"margin-bottom:15px;\">\n      <strong>Who pays for return shipping?<\/strong>\n      <p style=\"margin:5px 0 0;\">\n        Return shipping cost is paid by the client, unless another solution has been agreed with Padel Locus in writing.\n      <\/p>\n    <\/div>\n\n    <div style=\"margin-bottom:15px;\">\n      <strong>What condition must the returned product be in?<\/strong>\n      <p style=\"margin:5px 0 0;\">\n        The product should be unused, clean, undamaged and in its original packaging.\n      <\/p>\n    <\/div>\n\n    <div style=\"margin-bottom:15px;\">\n      <strong>How do I start a return?<\/strong>\n      <p style=\"margin:5px 0 0;\">\n        Contact us at <strong><a href=\"mailto:info@padellocus.com\">info@padellocus.com<\/a><\/strong> and include your order number, name and the product you want to return.\n      <\/p>\n    <\/div>\n\n    <div style=\"margin-bottom:15px;\">\n      <strong>Where can I find supported delivery countries?<\/strong>\n      <p style=\"margin:5px 0 0;\">\n        Supported countries, ISO codes and estimated delivery times are listed on the <strong><a href=\"https:\/\/padellocus.com\/en\/delivery\/\" title=\"EU delivery information\">delivery information page<\/a><\/strong>.\n      <\/p>\n    <\/div>\n\n    <div>\n      <strong>Can I exchange a product?<\/strong>\n      <p style=\"margin:5px 0 0;\">\n        Exchanges may be possible if the product is unused, undamaged, in original packaging and the replacement product is available.\n      <\/p>\n    <\/div>\n  <\/div>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Avaleht Returns and product exchanges Returns at Padel Locus are handled according to our return conditions. Customers can contact us about product returns, exchanges, wrong items or damaged products. Returns are available for orders from Estonia and supported EU countries. Before sending a product back, please contact us and include your order number. Returns at Padel Locus Returns at Padel\u2026<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9000","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and product exchanges \u2013 Padel Locus<\/title>\n<meta name=\"description\" content=\"Information about product returns, exchanges, return conditions, refunds and what to do if you received a wrong or defective product.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/padellocus.com\/en\/returns-page\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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