{"id":12198,"date":"2025-08-29T13:32:34","date_gmt":"2025-08-29T10:32:34","guid":{"rendered":"https:\/\/padellocus.com\/terms-and-conditions\/"},"modified":"2026-09-02T18:19:09","modified_gmt":"2026-09-02T15:19:09","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/padellocus.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t
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Terms and conditions<\/h2>\n\n

\n Terms and conditions explain how ordering, payment, delivery, returns and customer communication work in the Padel Locus online store.\n <\/p>\n\n

\n Padel Locus is based in Estonia and ships padel rackets, shoes, balls, bags, clothing and accessories to Estonia and supported EU countries.\n <\/p>\n <\/section>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Terms and conditions for Padel Locus<\/h2>\n

\n Terms and conditions on this page explain the main rules for using the Padel Locus online store. They cover placing orders, product information, prices, payment, delivery, returns, customer support and other important information related to buying padel equipment online.\n <\/p>\n\n

Online store information<\/h2>\n

\n Padel Locus is an online padel store based in Estonia. The store offers padel rackets, padel shoes, balls, bags, clothing and accessories for beginners, regular players and more experienced players.\n <\/p>\n\n

\n Customers can browse products, add items to the cart and complete an order through the online checkout. Before payment, the cart and checkout show the available delivery method, delivery price and order total.\n <\/p>\n\n

Products and product information<\/h2>\n

\n Product pages include information about the product name, brand, price and available options. Some products may have size, colour, model or variation choices. Customers should check product information carefully before placing an order.\n <\/p>\n\n

\n Product images are used to show the product as clearly as possible, but colours and details may look slightly different depending on the screen or device used by the customer.\n <\/p>\n\n

Prices and payment<\/h2>\n

\n Product prices are shown in the online store. The final order total is shown before payment and may include product prices, delivery cost and any applicable discounts.\n <\/p>\n\n

\n Payment is completed through the available payment methods shown during checkout. An order is confirmed when the checkout process has been completed successfully and payment has been received or approved.\n <\/p>\n\n

Ordering from Padel Locus<\/h2>\n

\n To place an order, add the selected products to the cart, check the cart contents and continue to checkout. During checkout, customers must provide correct contact details, delivery information and payment details.\n <\/p>\n\n

\n It is the customer\u2019s responsibility to make sure that the delivery address, e-mail address and phone number are correct. Incorrect information may delay delivery or make it impossible to complete the order.\n <\/p>\n\n

Delivery from Estonia<\/h2>\n

\n Orders are shipped from Estonia. Padel Locus delivers to Estonia and supported EU countries. The available delivery method and delivery price are shown in the cart or checkout before payment.\n <\/p>\n\n

\n Delivery time depends on the destination, selected delivery method and carrier. Estimated delivery times are shown where available. Public holidays, high order volume, carrier delays or remote destinations may affect delivery time.\n <\/p>\n\n

\n You can read more about supported countries, ISO codes, estimated delivery times and delivery discounts on the delivery information page<\/a><\/strong>.\n <\/p>\n\n

Delivery discount<\/h2>\n

\n Padel Locus uses a delivery discount system. Every \u20ac15 in the cart gives \u20ac1 off the delivery price. If the delivery discount is equal to or higher than the shipping price for the destination, delivery becomes free.\n <\/p>\n\n

\n The exact delivery price and any delivery discount are calculated automatically and shown before payment.\n <\/p>\n\n

Order confirmation and communication<\/h2>\n

\n After placing an order, customers receive order information by e-mail. This may include order confirmation, payment information, delivery updates or tracking information, depending on the selected delivery method and carrier.\n <\/p>\n\n

\n Customers should check that the e-mail address entered during checkout is correct. If an order confirmation or delivery message is not visible, the spam or promotions folder should also be checked.\n <\/p>\n\n

Tracking information<\/h2>\n

\n Tracking information is sent by e-mail after dispatch if tracking is available for the selected delivery method. Tracking availability may depend on the destination country and carrier.\n <\/p>\n\n

\n If tracking information has not arrived after dispatch, customers can contact Padel Locus and include the order number.\n <\/p>\n\n

Returns and exchanges<\/h2>\n

\n Customers can contact Padel Locus about returns and exchanges. Returned products must meet the return conditions and should be unused, clean, undamaged and in the original packaging.\n <\/p>\n\n

\n Before sending a return, contact us by e-mail and include the order number, name and the product you want to return. This helps us handle the return or exchange faster.\n <\/p>\n\n

\n More information is available on the returns page<\/a><\/strong>.\n <\/p>\n\n

Customer responsibility<\/h2>\n

\n Customers are responsible for reviewing product information, choosing the correct product, entering accurate contact details and checking the order before payment.\n <\/p>\n\n

\n For products with size or variation options, customers should make sure the correct option is selected before placing the order.\n <\/p>\n\n

Availability and order changes<\/h2>\n

\n Product availability may change. If an ordered product is not available, Padel Locus will contact the customer using the contact details provided during checkout.\n <\/p>\n\n

\n If a customer needs to change an order after payment, they should contact Padel Locus as soon as possible. Changes may not be possible if the order has already been packed or dispatched.\n <\/p>\n\n

Customer support<\/h2>\n

\n Customers can contact Padel Locus about products, orders, delivery, returns or other questions related to the online store.\n <\/p>\n\n

\n Contact: info@padellocus.com<\/a><\/strong>\n <\/p>\n\n

\n You can also use the contact page<\/a><\/strong> or read our frequently asked questions<\/a><\/strong>.\n <\/p>\n\n

Padel equipment categories<\/h2>\n

\n Padel Locus offers a clear selection of padel equipment for different needs. Customers can browse rackets, shoes, balls, bags and accessories through the main product categories.\n <\/p>\n\n